Terms of Service

Heirloom Portraits creates custom AI-generated fine art portrait prints from customer-submitted wedding and family photographs.

Portraits are original AI-generated artworks, not photographic reproductions. Likeness is interpretive and depends on photo quality. The final result is approved by the customer before printing.

• Customer approves a digital proof within 5–7 business days of order.
• One revision included with every order.
• Prints ship within 3–4 weeks via our professional Gelato print lab partners.
• A free digital file is included with every order.

• Full refund available before proof delivery.
• After proof approval, orders are non-refundable.
• If a print does not match the approved proof, we reprint at no charge.

We celebrate and serve all families regardless of race, ethnicity, religion, national origin, or family structure.

Heirloom Portraits is not liable for dissatisfaction with artistic interpretation or likeness accuracy. Customer approval of the digital proof confirms acceptance prior to printing.

These Terms are governed by the laws of the Commonwealth of Virginia.